Our commitment to customer satisfaction is what drives our dedication to finding individuals who are highly motivated, creative, skilled, open, and honest. When searching for the right people, both cultural fit and work experience are very important to us. Our insistence on the right people helps keep us at the forefront of our industry. At ResearchPoint Global, you will find experienced leadership that encourages participation in every step of clinical development.
Our people are our most important asset because how well we develop our team is a direct reflection on how well we are perceived in the marketplace
We are not only looking for proven skill sets, but also for candidates that fit well within our culture. To apply for one of the positions below, please follow the instructions as indicated.
ResearchPoint Global (RPG) is a worldwide contract research organization (CRO) recognized for the quality of work we conduct for our clients and for the quality of life we expect for our employees. As an IT & Training Technician working in the Austin, Texas office duties include, but are not limited to:
Provides support through the Information Technology function to all facets of the company.
Ensures that all staff members are productive by performing tasks in the areas of computer management, software management, system management, data base management, and network peripherals management.
Supports Company practices by administering and coordinating functions for training records management.
Performing network, computer, and peripheral support functions that are necessary for supporting RPG users and to minimize downtime.
Assignments may include new computer configuration, monitoring and recording server backups, overseeing printers and faxes, installing/updating hardware and software components on end-user computers, and assisting with changes in access rights of end-users under supervisor’s direction.
Operating and administering IBM Notes environment focusing on processes that hire and terminate staff members, developing and managing databases for active projects, and coordinating electronic mail and calendaring functions.
Aiding in the documentation of processes and procedures for conducting tasks regarding management, operation, and administration of RPG supported systems.
Coordinating and maintaining training records, providing up-to-date training metrics, records, and reports.
Performing facilities tasks to provide access to facility (security), systems (technology), and telephony
Bachelor’s Degree preferred; High school diploma and a minimum of 2 years technology or product related experience, administrative experience, or other relevant work experience required.
Ability to interact with internal and external customers professionally, using clear communication from the perspective the customer, and focusing on customer service.
Demonstrated knowledge of Windows servers and desktop products. Preference likely given to those with Microsoft network certifications.
Knowledge of function and operation of IBM Notes desired.
Must have high level of adaptability as task requirement and priorities change quickly.
Should be knowledgeable in data collection, management, and analysis and in related problem solving.
Should exhibit concise technical writing skills, in English, with minimal grammatical or logical errors.
Ability to work productively within detail-oriented environment with excellent communication to supervisor and co-workers.
To apply for the above positions, please submit your résumé or curriculum vitae (CV) to email@example.com.
ResearchPoint Global is an Equal Opportunity Employer. ResearchPoint Global does not discriminate against any employee or applicant on the basis of age, gender, sexual orientation, race, religion, nationality, ethnicity, veteran status, the presence of disability, or other legally protected status.